Nisena Safaris Terms and Conditions

 

Welcome to Nisena Safaris! By booking or using our services, you agree to be bound by the following terms and conditions. Please read them carefully before engaging with our offerings.

1. General Terms

These Terms and Conditions (the “Agreement”) govern the use of services provided by Nisena Safaris (“we”, “us”, or “our”). This Agreement constitutes a binding legal contract between you (“the Client” or “you”) and Nisena Safaris.

We retain the right to update or modify these terms at any time without prior notice. Your continued use of our services following the posting of any changes to this Agreement constitutes your acceptance of those changes.

2. Eligibility

By booking with Nisena Safaris, you confirm that you are of legal age and have the authority to enter into binding agreements. All minors must be accompanied by a responsible while booking and during travel.

3. Booking and Payments

  • Full payments for bookings must be paid prior to the start of your journey as per the payment schedule provided at the time of booking.
  • We accept various payment methods and details will be provided by the purchase team.
  • Any additional fees related to the payment methods are the responsibility of the client.
  • Cancellation policies and fees may apply as outlined in your booking confirmation.
  • We charge an undisclosed percentage in service fee for every booking made through us.

4. Cancellations and Refunds

– If you cancel your booking, cancellation fees may apply depending on the proximity of your departure date. These fees will be detailed in your booking confirmation.
– Refunds will only be issued as per our cancellation policy. Certain services and deposits may be non-refundable.
– We reserve the right to cancel any trip due to circumstances beyond our control (such as weather conditions, safety concerns, or minimum participant numbers not being met). In such cases, you will be offered alternative options or a full refund.

5. Travel Documents

– It is your responsibility to ensure you have all the necessary travel documents, including passports, visas, and any required permits. Nisena Safaris will not be responsible for any costs incurred due to incomplete or invalid travel documents.

6. Changes to Itineraries

While we make every effort to operate tours as described, we reserve the right to modify or cancel itineraries without prior notice due to unforeseen circumstances, including but not limited to natural disasters, political instability, or operational requirements.

7. Liability

  • Nisena Safaris is not liable for any personal injury, illness, property damage, or financial loss arising from your participation in any of our tours.
  • We are not responsible for the actions or omissions of third-party service providers, including hotels, airlines, and other transport providers.
  • Travel insurance is strongly recommended to cover any unforeseen events.
  • The travel agency acts as an intermediary between the traveler and the car service providers. As such, the agency is not liable for any accidents, injuries, damages, delays, or losses that may occur during game drives, pick-up, or drop-off services. The responsibility for these activities lies solely with the car company providing the transportation. Travelers are encouraged to ensure that the car company has valid insurance coverage for such events.

8. Privacy

We respect your privacy and handle personal data in accordance with our Privacy Policy. Your personal data will be used for booking and operational purposes only and will not be shared with third parties, except as required to fulfill the services you have booked.

9. Intellectual Property

All content on our website, brochures, and any related materials, including but not limited to text, photos, videos, and graphics, are the exclusive property of Nisena Safaris. You are not permitted to copy, reproduce, or distribute any of our materials without prior written consent.

10. Dispute Resolution

Any disputes arising out of or related to your use of Nisena Safaris services will be governed by the laws of the country or state the incident we are dealing took place. Any legal action must be brought before a court in that jurisdiction.

11. Force Majeure

Nisena Safaris is not liable for any delay or failure to fulfill its obligations under this Agreement if such delay or failure is caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of war, strikes, or government actions.

12. Termination

We reserve the right to terminate your booking or access to our services at our discretion, without prior notice, if you violate any of the terms outlined in this Agreement.

13. Entire Agreement

This Agreement, along with our Privacy Policy, constitutes the entire agreement between you and Nisena Safaris. Any special amendments, meaning amendment made for the purpose of single use for interactions with individual customers, must be made in writing and signed by both parties.

For any questions or clarifications, please contact us at:

Email: legal@nisenasafaris.com.

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